Guarantee

All products purchased on "Ukr-mobil.com" have a guarantee for operation, regardless of the purchased she for a full price or at a discount. Guarantee terms meet the requirements of the Consumer Protection Law and valid standards.

Terms of Guarantee for UKRMOBIL customers

UKRMOBIL Store Guarantee extends to all the item that has been returned in compliance with all the guarantee conditions. The product will be replaced by a new or value of the goods will be credited to the customer's balance. The guarantee does not apply to damage or loss of parcel by post office or other carrier company, Be sure to check the integrity of the packaging.

Guarantee conditions for purchased spare parts:

Mechanical elements

Namely: housings, front panels, glass, frames, keyboards, rear lids, battery lids, screws, mechanisms, mechanisms Sliders, holders, plugs, jamstics, buttons, etc.

The guarantee period is 1 month from the moment of receipt of the order, provided that the item has not been installed.

The guarantee does not work in case:

• There are traces of installation, operation, any mechanical, thermal or other damage;

• Missing, damaged or re -installed protective films, coatings, stickers, pads, adhesive films;

• The term of the spare parts guarantee has expired.

Electrical items that can be installed without soldering

The guarantee term is 1 month from the moment of receipt of the order and provided for all electromechanical elements connected by electromechanical contacts. Such elements are touch screens, Displays, plumes, keyboards, batteries, cameras, etc.

The guarantee does not work in case:

• There are traces of installation, operation, any mechanical, thermal or other damage;

• Missing protective films, stamps, packing, stickers, marking, pads, adhesive films, damaged protective fillings;

• There are traces of soldering;

• Physical changes to the components and construction of the workpiece were made;

• The term of the spare parts guarantee has expired.

Electrical items that can be installed by applying any soldering method

The guarantee term is 1 month from the moment of receipt of the order and provided for displays, sensory screens, plumes, etc. whose serviceability cannot be checked without soldering.

The guarantee does not work in case:

• There are traces of installation, operation, any mechanical, thermal or other damage;

• Missing protective films, stamps, packing, stickers, marking, pads, adhesive films, damaged protective fillings;

• Physical changes to the components and construction of the workpiece were made;

• The term of the spare parts guarantee has expired.

Circuits, vibration motors, speakers, calls, antennas, conectors, microphones, buttons, joystics, protective films, protective films, protective films, protective films, protective films protective glass and more

UKRMOBIL does not provide guarantees for such items.

Tools and equipment

Usually, the guarantee period is 6 months from the moment of sending the client. In order to avoid misunderstandings, Please, in the absence of information on the site, specify the guarantee time with the manager. The guarantee applies only to the hardware components of the product. The hardware components do not include such items How: power cables, rechargeable batteries, nozzles for soldering stations and hair dryers, heating elements, supplies, software, etc.

Rules of return of goods that was damaged during transportation

The guarantee does not apply to goods that have been damaged during delivery as it is a area of ​​responsibility transport company. Therefore, carefully check sending upon receipt in the office of a transport company or in the presence of the courier when delivered at the address. Check the contents of the parcel with the invoice. Our company is not responsible for the defects of the equipment found after receiving the parcel. If yours The parcel was lost by a transport company, you have to make a claim directly. However, note that the company that made delivery compensates for the cost of lost goods only in the limits of the insurance amount indicated in the invoice. Costs for delivery of damaged goods (s) in both The parties (from customers) are not covered by a guarantee. About the conditions from Nova Poshta here:https://novaposhta.ua/denial_compenizationBy picking up the parcel, check the integrity of the packaging and packaged goods directly in the transport office companies.

If you notice damaged packaging or packaged goods, make the following:

• Notify the responsible employee of the transport company and take a picture of the damaged item (s) or parcel (s);

• Draw up an act on a damaged product (s)/parcel in the amount indicated in the invoice according to the order transport company;

• Do not pay shipping cost;

• Require from the transport company compensation for damaged goods or free return the goods to the sender in accordance with the procedures taken in the transport company.Please note that the seller's liability is terminated at the time of shipment of the goods.

Rules for returning goods of good quality

The consumer can exchange good quality goods for 14 days, except for the day of purchase. In this case, on The customer's balance will be charged the full value of the goods according to the invoice. Allowed Return of goods within 14 days to the month from the date of purchase, but in this case the customer's balance will be Only the value of the goods at the time of return is accrued. Consumer can exchange good quality goods within 14 days except for the day of purchase if the seller does not Long time set. Replacement of good quality goods is carried out if the goods were not in use, preserved appearance, consumer properties, seals, labels, as well as if there is an expenditure invoice issued to the buyer with the product.

The order and conditions of return and exchange

To return the goods it is necessary to print the document11 The act of returning the goods by filling out the appropriate fields and Send it with the goods to be returned. Be sure to warn the manager about the return of the goods. To quickly process the application-inform the track number of departure to the manager. In case of return of goods purchased not through the site but directly from the manager, contact the manager and Specify the following data:

• order number or invoice;

• on cargo;

• Detailed defect information.

The manager will then provide you for sending (name, recipient phone, city, warehouse number). You can Send the parcel only if all the above information is available.

Requirements for sending (to the goods being shipped):

• pack the item properly to prevent damage during transportation;

• Insert the right document "Act of return of goods" in the parcel.

After sending the manager, indicate the date of departure and the freight invoice number. IN Business defects can be checked for some time.

No return:

• without prior agreement with the manager;

• parcels sent by postpay;

• return without a defect description.